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When Will My Identity Verification Documents Be Processed?
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Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had to reject the complaint. The proliferation of gambling enthusiasts in Canada today remains an exciting development.
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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according jest to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Italy was facing challenges with withdrawing his winnings amounting to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
The complaint was marked as unresolved since the casino did not respond owo the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully by our team, and the complaint was marked as ‘resolved’ in our program. He reached out owo support but received w istocie assistance and państwa frustrated with the situation. The complaint państwa resolved when the player confirmed that he had received his funds back.
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